1.1 The name of the venue is the Horizons Casino and its address is Queens House, 1 Leicester Square, London WC2H 7BP (hereinafter called the Casino).
1.2 The Proprietor of the Casino is Horizons Leisure Ltd, its registered address is 1 St. Peters Square, Manchester, M2 3DE7 (hereinafter called the Proprietor).
1.3 The Proprietor will provide the Casino with the premises and all reasonable necessities for operating Casino in accordance with its objects and these Rules.
1.4 The Proprietor will be solely responsible for all expenses connected therein, and, through regular and special meetings of the Board of Directors and the action of the board’s duly elected Company Officers, shall have entire control of all matters connected with the Casino except as otherwise stated below.
2.1 The objectives of the Casino are to provide non-political, social and recreational activities and to provide premises for social engagement, refreshment and gambling, in accordance with the law.
3.1 The Casino does not operate a formal membership system; however, customers are encouraged to register and join the Loyalty Card programme.
3.2 Customers will be required to provide formal identification at certain financial thresholds (to be determined by the Proprietor from time to time) to ensure compliance with AML/CTF legislation, thereby effectively joining the Loyalty Card programme.
3.3 The Proprietor may, as part of its ID verification and due diligence process, conduct personal, financial and other background checks on its customers, in accordance with the governing legislation, including the use of third-party due diligence software.
3.4 The Proprietor may, as part of its regulatory obligations, seek information relating to the source of customer funds. Furthermore, the Proprietor retains the right to not proceed with any transactions and/or freeze any monies in its possession until it has (a) obtained sufficient information to its sole satisfaction and (b) has completed any other processes required under AML/CTF legislation.
3.5 No persons under the age of 18 years are permitted to enter the Casino. The Casino has implemented a “Challenge 25” policy in support of this restriction.
3.6 The Casino respects the privacy of its customers and shall collate, hold and share data in line with its obligations under the General Data Protection Regulations.
4.1 The Proprietor is committed to its social responsibility obligations and has developed its own policies to promote safer gambling and provide assistance to those who may have difficulty in controlling their gambling.
4.2 Customers are reminded that the premises are operated on an “Open Door” basis and whilst the Proprietor will use its best endeavours to prevent entry to any self-excluded customer, it remains the responsibility of the customer not to enter or attempt to enter or gamble in the Casino.
4.3 The Proprietor shall not be liable for any losses suffered by any customer found to have contravened their self-exclusion agreement. Furthermore, the Proprietor, in its sole and absolute discretion, shall not return any stake monies and will refuse the payment of any winnings or may seek to recover any winnings reasonably identified as being held or paid in contravention of this agreement.
5.1 Persons who self-exclude (or have self-excluded) via SENSE agree not to enter or attempt to enter any casino premises (and not to seek, request, procure or otherwise encourage any third party to enter or attempt to enter any casino premises to gamble on their behalf) whilst enrolled on the SENSE scheme and, should any such person do so or attempt to do so otherwise than to exercise his or her right to be removed from SENSE, he or she will be considered to have breached that agreement.
5.2 Neither this casino nor the company that operates this casino (or any of its staff) will be liable for any matter whatsoever if any person who has self-excluded via SENSE enters, or any third party on his or her behalf enters, this casino whilst self-excluded through the SENSE scheme and he or she is and/or any such third party is able to gamble.
5.3 Persons who self-exclude (or have self-excluded) via SENSE accept and agree that if they gamble, or if any third party on their behalf gambles, in this casino whilst they are enrolled with SENSE, otherwise than in circumstances considered by the management of this casino in their sole discretion to be exceptional:
a. money or money’s worth staked by them, or by any such third party on their behalf, and any winnings arising therefrom will be forfeited and
b. gambling losses incurred by them, or by any such third party where they have gambled on their behalf, will not be reimbursed.
5.4 In the above respect, “money or money’s worth staked” includes (without limitation) not only money, money’s worth, gambling chips and/or tokens paid to and accepted by this casino in respect of a gambling transaction but also
a. gambling chips and/or tokens in respect of which, in advance of any gambling transaction taking place, money and/or money’s worth has been exchanged and/or
b. money, money’s worth, gambling chips and/or tokens which have been inserted into a gaming machine or gambling terminal (whether or not any gambling transaction has taken place).
6.1 The Proprietor may, in its absolute discretion, at any time and without explanation, exclude a customer from the Casino.
6.2 Any such excluded customer shall forfeit any rights and privileges within the Casino or against the Proprietor.
6.3 The Proprietor may, at its sole and absolute discretion, disclose information about a customer to relevant authorities and other casino companies, for the prevention and detection of crime, insofar as it is consistent with its obligations under the General Data Protection Regulations (GDPR).
7.1 The Proprietor is committed to ensuring that gambling is kept crime-free and conducted in a fair and open manner. Accordingly, where any suspicious activity is identified, the Casino reserves the right to seize funds until such reasonable time as an investigation has been concluded.
7.2 If, in the opinion of the Proprietor, in its absolute and sole discretion, a customer or customers are deemed to have cheated in the Casino, or have been involved in any fraud, unfair, illicit, malpractice or criminal act, the customer or customers shall forfeit any winnings, stakes funds or any claim against the Proprietor.
7.3 Cameras or any other device for taking photographs or recording images or sound may not be used in the Casino without the prior approval of the Proprietor.
7.4 For security purposes and the safety and comfort of its customers and staff, the Casino operates closed-circuit television and audio recording and facial recognition technology within the premises. This may include the use of body worn cameras and covert devices. Customers agree by entering the premises that any image and audio recording may be captured and used and disclosed to third parties, insofar as the Company has a legitimate right to do so.
7.5 Electronic devices for the use in or to assist with gaming whether used overtly or covertly are expressly prohibited.
7.6 For the safety and comfort of all customers, mobile telephones should not be used whilst gaming (at the gaming and poker tables, electronic or otherwise) or in proximity to the gaming machines.
7.7 For the safety and comfort of its customers and staff, the Casino operates a right of search policy as a mandatory condition of entry. The Proprietor retains the right, at its sole discretion, to implement an entry, on premises and/or exit search of customers’ clothing and hand luggage or accessories. All searches will be at the discretion of management or its SIA Door Supervisors.
7.8 The Proprietor reserves the right to refuse permission to anyone that does not reasonably comply with its right of search or who otherwise is found to carry articles or items that, in its absolute and sole discretion, it believes to be inappropriate for passage into the Casino.
7.9 The Casino operates a “zero tolerance” policy to drugs. Anyone found with illegal drugs will be banned from the Casino and reported to the Police. Anyone found to be asking for drugs or offering drugs will also be banned.
7.10 Slot machine or electronic gaming machine cash out tickets are non-transferable and expire after a period of 180 days, payment may be forfeited after this time.
7.11 Customers must not participate in any systematic and organized money lending from within the premises.
7.12 Customers must be appropriately dressed to enter the Casino and remain on the premises. A decision on whether someone is or is not appropriately dressed is at the sole discretion of management, but may include sportswear, football shirts and soiled or dirty clothing.
7.13 Social relationships between customers and members of the Casino management and staff are strictly forbidden.
7.14 No game of hazard or chance shall be played in the Casino other than in accordance with the Statutes and Regulations applicable thereto.
7.15 Animals are not allowed in the Casino, with the exception for Guide Dogs.
7.16 The Proprietor shall not pay winnings to any person where they have reason to believe is Under 18.
7.17 The Proprietor may withhold from customers the payment of stakes and winnings for the purposes of recovery (in whole, or in part) of any outstanding debt owed by the customer to the Proprietor.
7.18 Any funds held for or on behalf of a customer are not subject to any special protection in the event of the insolvency of the Proprietor.
7.19 Where a customer presents sealed casino cash packets from another casino, the Proprietor reserves the right to undertake enquiries with the originating casino to confirm the issuance to the customer. Such enquiries are permissible under legitimate interest in accordance with the GDPR and to ensure that the cash packets are properly handled with appropriate safeguards and security.
7.20 Staff are required to implement validity checks on bank notes and foreign currency. Where any suspected forgeries or anomalies are identified, the Casino is required to retain such items and may notify the Police.
7.21 The casino makes use of Enhanced Odds Chips as part of its promotional and marketing strategy. Enhanced Odds Chips carry a nominal value expressed in pence and have no negotiable value. They cannot be cashed out, transferred or used for any other purpose other than for enhanced odds bets on gaming table.
7.22 Whenever a player has drawn on a cheque facility, the customer is required to redeem any outstanding cheques before the balance payment is made.
7.23 No Customer shall use the name of the Casino or its Loyalty Programme for any form of advertising whatsoever, whether reference to the Casino or Loyalty Programme is made on note paper, business cards, business premises or in any way whatsoever.
7.24 Handheld electronic gaming devices supplied to the customer by the casino can only be used within designated gaming areas and cannot be used at or near any gaming tables or other gambling device (within 2m).
7.25 The sale or supply of intoxicating liquor in the Casino will be permitted during the licensing hours in force within the licensing area or such other hours as may be granted by the local authority.
7.26 Subject to any conditions imposed on the Liquor License, intoxicating liquor shall only be sold to customers or persons admitted with the permission of the Proprietor.
7.27 Customers are not permitted to bring onto the premises, any food, beverage or intoxicating liquor for consumption on the premises. Any sale or re-sale of any item or products on the premises is strictly forbidden.
7.28 Complaints or suggestions may be made to Casino Management. However, customers are not permitted to reprimand or abuse any member of staff.
7.29 A complimentary Wi-Fi service is offered to customers, those who choose to utilise this service must accept the Proprietor’s Terms of Use Policy. The Proprietor is not liable for any loss or damage that may be caused through using this service and will not be held responsible for any such outcome.
7.30 From time to time, the Proprietor may add, alter or revoke these Casino Rules. The Casino Rules are posted in the casino reception and on the casino website, therefore any additions, alterations or revocations shall be considered to have been brought to the customer’s attention.
7.31 The Proprietor shall be the sole authority for interpreting the Casino Rules and for settling any disputes relating to the affairs of the Casino, and the conduct of the customers in relation thereto, but any question arising as to the rights or powers or duties of the Proprietor in relation to the Casino shall be solely determined by the Proprietor.
7.32 The Proprietor operates a Complaints and Disputes policy, in accordance with the governing regulations. A copy of the policy is available upon request. However, customers are reminded that it is necessary to adhere to this policy and permit the Casino to complete any internal investigations and reviews, prior to any referral to a third-party dispute resolution service.
8.1 The Casino are only obliged to pay winnings that have been genuinely won in accordance with the Casino Rules.
8.2 Customers accept that our products and services are provided “as is” with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) excluded to the full extent permitted by law.
8.3 Under no circumstances (including, without limitation, negligence) may the Casino nor its staff be held liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any customer’s access to, or use of, or inability to use, our Casino and any products and services available therein, even if we have been advised of the possibility of such damages or loss or that such loss was foreseeable.
8.4 Customers specifically acknowledge, agree and accept that the Casino nor its staff are not liable to you for:
• any loss whatsoever arising from the use, abuse or misuse of our Casino; or
• any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communication lines failure, distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services and which affects the conduct thereof.
• defamatory, offensive or illegal conduct of any other customer;
• The accuracy or completeness of any information provided within our Casino.
• Any failure on our part to observe any self-exclusion policies that we may have in place from time to time.
• Any failure on our part to interact with you where we may have concerns about your activities.
8.5 Nothing in these Casino Rules shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence.
8.6 Where, in the opinion of the Proprietor, there are reasons to believe that your acts or omissions constitute a breach of these Rules, the Proprietor reserves the right to suspend or permanently exclude you from the Casino.
9.1 These Casino Rules and all of their constituent parts are governed by English law and the courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes that arise out of or in relation to them, other than any disputes that fail to be dealt with by our Complaints and Disputes procedure.
10.1 These Casino Rules constitute the entire agreement between us in connection with its subject matter and supersede all prior representations, communications, negotiations and understandings concerning the subject matter of our relationship.
10.2 The Proprietor shall not be liable for any breach of this agreement directly or indirectly caused by circumstances beyond our reasonable control and which prevents us from performing our obligations to you.
10.3 Customers may not assign, transfer, charge, create a trust over or otherwise deal in its rights and/or obligations under these Casino Rules (or purport to do so) without our prior written consent. We are entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under these Casino Rules as we see fit.
10.4 If any of these Casino Rules are deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Casino Rules and shall not affect the validity and enforceability of the remaining provisions.
10.5 No term or provision of these Casino Rules shall be considered as waived by any party unless a waiver is given in writing by that party.
10.6 Except for customers of the Casino, a person who is not party to these Casino Rules has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
10.7 Nothing said or written by any employee or agent of the Casino shall constitute a variation of these Casino Rules or an authorised representation about the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we shall have no liability to you for any such unauthorised representation.
10.8 The Casino Rules are drafted in the English language. If also drafted in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail.
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