HORIZONS REWARDS
TERMS & CONDITIONS

• 1. Registration
• 1.1. To participate in Horizons Rewards customers must be 18 years or over.
• 1.2. Membership to Horizons Rewards is free.
• 1.3. Company employees are not eligible to join Horizons Rewards.
• 1.4. Registration to Horizons Rewards is not compulsory nor automatic.
• 1.5. Membership to Horizons Rewards is for individuals only.
• 1.6. Full membership will require Government issued photo identification such as current passport, current UK photo driving licence, National ID Card and resident permit etc.
• Horizons Casino.
  1.7. Horizons Casino reserve the right to refuse any application to Horizons Rewards and is not obliged to explain the reasons for refusal
• 1.8. By registering for Horizons Rewards you will be asked which format you would like to receive communications including and not restricted to SMS, email, mail, mobile phone and telephone.
• 1.9. It is the responsibility of the individual to inform Horizons Casino of any changes to their details including and not limited to their change of name, address and marketing preferences.

• 2. Points Earning
• 2.1. Points and membership tiers can only be earned and redeemed at Horizons Casino.
• 2.2. Only tracked play of the membership holder may be used to accumulate points and go towards their tier level.
• 2.3. It is the members responsibility to hand their card to the dealer or insert into the machine to qualify for points. No points will be awarded retrospectively.
• 2.4. Points are earned through play and not by simply buying in and cashing out.
• 2.5. Points are accrued according to tracked play on tables, slots and electronic gaming machines.
• 2.6. Horizons Casino will endeavor to track customer play accurately however the customer must acknowledge that this process is subject to human error. Horizons Casino’s decision on points awarded will be final.
• 2.7. Points are awarded subject to system availability.
• 2.8. Horizons Casino reserves the right to vary the level of points awarded at any time they choose.
• 2.9. Points and benefits will be awarded in line with the current membership level on the system and not the card held by the member.

• 3. Points and Benefits Redemption
• 3.1. The Company may use a range of mechanisms to generate points and benefits to cover customer rewards, incentives, fees and expenses. All points and benefits shall be applied to the customer profile for potential use. However, the customer will only be able to redeem those benefits accrued and available to the customer under the Mayfair Casino Advertising, Marketing and Incentives V1.3 13 terms of their incentive program.
• 3.2. Points and benefits accrued for one specific customer cannot be used for any other customer. Where incidental expenses are incurred by guests within the customer’s party, these costs will be attributed to the lead customer.
• 3.3. Points and benefits are non-transferrable
• 3.4. Points will be redeemed every 6 months and the holder of the card sent vouchers for the appropriate value of points they had in the balance.
• 3.5. Points and benefits are redeemed in line with the current membership level on the system and not the card held by the member.
• 3.6. Ruby and Bronze birthday offer will be sent by email only and therefore valid email addresses and mailing preferences need to be provided for qualification.
• 3.7. Any Food and Beverage discounts will be applied to the card holder’s bill. Should they be accompanied then the discount will be applied to no more than 3 guests.

• 4. Membership Levels
• 4.1. Membership in any tier of the program is for 6 months. All customers will be notified of any changes to their tier status via the chosen communication preference stated on joining.
• 4.2. Any benefits relating to the tier level are for the sole use of the membership holder.
• 4.3. Qualification for tiers are based on points earned in a 6-month period. The 6-month qualification period is defined as between 01/12 – 31/05 and 01/06 – 30/11.
• 4.4. Tier eligibility will be between the dates of 01/07 – 31/12 and 01/01 – 30/06.
• 4.5. Tier qualification is by achieving the required points or theoretical value in a 6-month period and are defined as –
  • 4.5.1. Infinity – 85,000 points (Subject to HVC approval and control)
  • 4.5.2. Gold – 17,500 points
  • 4.5.3. Silver – 3,750 points
  • 4.5.4. Bronze – 750 points
  • 4.5.5. Ruby – is on successful registration
  • 4.6. All tiers are available subject to qualifying criteria except Infinity which will be by invitation only.

• 5. Use of Program
• 5.1. Points and benefits are subject to availability.
• 5.2. Only one membership is valid at any time however multiple cards can be issued to the membership holder.
• 5.3. The membership is for the sole use of the person stated on the account/card.
• 5.4. Horizons Casino reserve the right to separately reward selected customers with additional money, rewards and benefits in proportion to their gaming activity.

• 6. Liability
• 6.1. Horizons Casino shall, using its reasonable endeavors, and at its sole discretion, evaluate the application and payments of points and benefits within the terms of this Mayfair Casino Advertising, Marketing and Incentives V1.3 14 Program.
• 6.2. Horizons Casino makes no warranties or representations of any kind in relation to the Program, whether express or implied, including, but not limited to, implied warranties or conditions of performance, completeness, suitability, safety, timeliness, accuracy, reliability, satisfactory quality and fitness for a particular purpose or non-infringement, except to the extent it is not possible by applicable law to exclude such things or to the extent, such things are expressly contained in these terms and conditions.
• 6.3. Horizons Casino will not be liable for:
• 6.3.1. any technical or access issue, failure, malfunction or difficulty that might hinder or prevent a customer’s receipt of the Program;
• 6.3.2. any event which may cause the Program to be disrupted;
• 6.3.3. any inaccuracy or error within the Program
• 6.3.4. any virus, Trojan horse, worm or other malicious or corrupted computer code or data files which may be transmitted as part of the Program.
• 6.4. Horizons Casino shall not be liable under or in connection with these terms and conditions for:
  • 6.4.1. loss of actual or anticipated profit;
  • 6.4.2. losses caused by business interruption;
  • 6.4.3. loss of goodwill or reputation;
  • 6.4.4. any indirect, special or consequential cost, expense loss or damage, even if such cost, expense loss or damage was reasonably foreseeable or might reasonably have been contemplated by the parties and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
• 6.5. Horizons Casino’s liability under or in connection with its provision of the Program or these terms and conditions shall be limited to the provision of the Program.

• 7. Customer Data
• 7.1. The details of all members are kept in files administered by: Napoleons Leisure Limited, 40 New Bond Street, London and will not be disclosed to any third parties.
• 7.2. By participating in this program, participants agree to Horizons Casino processing and storing their personal information collected for, and in relation to this program.

• 8. Modification, Suspension and Termination
• 8.1. Horizons Casino reserve the right to change the terms and conditions of Horizons Rewards in line with the Gambling commissions Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”, customers will be notified of changes before they come into effect.
• 8.2. Horizons Casino reserve the right to withdraw membership to Horizons Rewards at any time should they view the member is abusing any part of the program.
• 8.3. In the event of death, insolvency or exclusion all points and benefits are null and void
• 8.4. Individuals can opt-out of the program at any time. This will result in the loss of all points and benefits not claimed to the date of opt-out.
• 8.5. Customers excluded for any reason, either through self-exclusion (Including SENSE), Mayfair Casino Advertising, Marketing and Incentives V1.3 15 through enforced exclusion, by their own request or due to Horizons casino exclusion forfeit all points and benefits
• 8.6. Horizons Casino reserves the right to deny or withdraw any participation in the program or a customer’s application.
• 8.7. Horizons Casino reserve the right to modify or cancel the program and anytime and for any reason
• 8.8. Horizons Casino reserves the right to modify, suspend or terminate the Program, in whole or in part, at any time with or without notice:
  • 8.8.1. to repair or maintain the Program;
  • 8.8.2. update, upgrade or improve the Program from time to time;
  • 8.8.3. due to the occurrence of any circumstances beyond Horizons Casino’s reasonable control;
  • 8.8.4. where Horizons Casino believes the customer is or may be in breach of these terms and conditions;
  • 8.8.5. otherwise, at Horizons Casino’s sole discretion.

• 9. Miscellaneous
• 9.1. Any disputes relating to points and benefits should be raised with the management of Horizons Casino. Their decision will be final and binding.
• 9.2. Horizons Casino reserves the right to adjust an account due to computer error, machine malfunction, operator error, fraud or misuse of the card or program.
• 9.3. Points have no cash value and therefore cannot be exchanged or transferred to cash.
• 9.4. No correspondence will be entered into regarding this scheme and these terms and conditions. All decisions regarding these terms and conditions lie solely with Horizons Casino, whose decision is final.

• 10. Governing Law
• 10.1 By participating in this program participants agree to the terms and conditions which shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.